Retail Guarantee

Rocco Altobelli Salons and DaySpas lead the industry by providing the most advanced product lines available. However, if you are ever dissatisfied with your retail purchase, please review our return policy described in detail below. Rocco Altobelli Salons and DaySpas will allow return or exchange of any unused or unopened product returned within 30 days with proof of purchase. Returns presented after 30 days are eligible for store credit only. In regard to open items, all Rocco Altobelli products (Altobella, h2t, dermAstage and ME), makeup and nail polish may be returned or exchanged within 30 days of orginal purchase date with proof of purchase. The returned product must be at least 50% full for a refund or exchange. Returns presented after 30 days are eligible for store credit only. For hygienic reasons, we do not accept returns or exchanges on the following products. Any sale of these items is considered a final sale. Makeup Brushes and Applicators, Hair Brushes and Combs, Hair Accessories, Nail Care and Pedicure Care Products (except polish), Balmain Products, Gift with Purchase Items, Clearance Items Electrical merchandise is guaranteed to be free from any manufacturing defects for 30 days after purchase. If your electrical item becomes defective within this time period, you may bring the item back in its original packaging and with your original receipt to be exchanged for the same product. If the product is not in its original packaging a 15% restocking fee will apply. After 30 days, you may return your defective product to the manufacturer for repair or replacement at your expense. The manufacturer’s information is enclosed in the box and should be kept by you for future reference. If your electrical item is not defective and your product is unused and in its original box, you may return it with your original receipt within 30 days for an exchange or refund. Any returns presented after 30 days are eligible for store credit only.